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Return Policy

We care about your experience with M.S Cellars, so please do not hesitate to contact us if you are not 100% satisfied with your purchase. We offer full returns on orders for up to 100 days after purchase and a hassle-free returns process.

 

How to return an order:

Step 1)

Please send us an email with your order details, one of our friendly team will help organise everything.

Step 2)

If a return is required, you can ship it or drop it off at our Camperdown warehouse: M.S Cellars Wine Storage, 1-19 Booth Street, Camperdown NSW 2050

Our box is best when packing the return, but any wine box will do. Please ensure the bottles are snug and secure for delivery. We are not liable for the in-transit damage or loss of products returned by post. We recommend that you only use post services with insurance and tracking.

Step 3)

Once returned, we’ll process within 2 weeks and provide you with website credit or cashback to your paid card.

 

Some things to please keep in mind:

> We can’t accept returns of products that have a label or other cosmetic damage (e.g., it’s been sitting in an esky with water and ice).

> We don’t accept returns on Gifts.

> If it’s been more than 100 days since your order, we can’t accept a return.

> We offer a very generous return policy because we love our customers and want to see you guys happy above all else. In saying that, we reserve the right to refuse if we think the policy is being taken advantage of unfairly.

 

How to cancel an order before it is shipped:

Contact us ASAP, and we’ll cancel the order and provide you with website credit.

If you cancel an order after we have shipped it, we’ll process the refund once the stock has been recovered and is returned. This may take up to 14 days because once a package has entered the postal system, it can take some time to get turned around and sent back to us.